Frequently Asked Questions
Everything families ask us most. Do not see your question? Reach out and we will get you an answer.
Booking & Activities
Is The Village Palm Beach a real estate development?
No. The Village Palm Beach at thevillagepalmbeach.com is a locally owned children's activities and family services company founded by two Palm Beach nannies. We are not affiliated with any residential, condo, or coastal development that shares a similar name.
How do I book an activity?
Browse available activities, select the option that works best for your family, and complete your booking directly through our website.
Can I book for more than one child?
Yes. You can book activities for multiple children. Please include each child's information when booking.
Providers & Safety
Are instructors and providers vetted?
Yes. The Village carefully reviews and vets providers before partnering with them.
Who runs the activities?
Activities are led by trusted local instructors, coaches, tutors, childcare providers, and other experienced professionals.
Are activities drop-off?
This will depend on the activity. Each activity listing will clearly state whether parents may leave, are required to stay, or are welcome to stay.
What ages can participate?
Age requirements vary by activity and will be listed on each activity page.
What should my child bring?
Any required clothing, equipment, water, snacks, or other items will be listed in the activity details.
Payments & Cancellations
When am I charged?
Payment is collected when your booking is confirmed unless otherwise noted.
What is your cancellation policy?
Please review our Refund & Cancellation Policy for full details.
Activities & Events
Where are activities held?
Activities are hosted at various trusted locations throughout Palm Beach and the surrounding area. The exact location will be included in the activity details.
Do you offer private or small-group activities?
Yes. Availability varies by provider and activity.
Can I request an activity I do not see on the website?
Absolutely! Contact us and we will do our best to help you find or arrange an option.
Additional Questions
What if my child has allergies, medical needs, or requires accommodations?
Please provide all relevant information when booking and contact us in advance when necessary.
How will I receive booking updates?
Important updates and reminders may be sent by email or text.
How do I contact The Village?
You can reach us directly through the contact information listed on our contact page. Mariana and Lilly are happy to answer any further questions about The Village Palm Beach!
Safety & Paperwork
Do I need to sign anything?
Yes. Families complete one general liability waiver at sign-up, along with a Child & Family Information Sheet for each child. These forms only need to be updated if your information changes, so there is no additional paperwork required for each activity or event.
